Shipping Policy

Last updated: September 8, 2026

Shipping Area

Sawgrass Organics currently ships to addresses within the contiguous United States. At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Free Standard Shipping

We offer free standard shipping on all orders within the contiguous United States. Expedited shipping options, when available, may be offered at an additional cost during checkout.

Order Processing

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Processing time is separate from the carrier’s delivery time. During holidays, severe weather, or periods of high order volume, processing and delivery may take longer.

Tracking Your Order

Once your order ships, you will receive a shipping-confirmation email containing tracking information. Please allow up to 24 hours for tracking updates to appear.

Address Changes

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Sawgrass Organics is not responsible for delays, failed deliveries, or additional shipping expenses caused by an incorrect or incomplete address provided during checkout.

Delayed or Missing Packages

Carrier delays can occasionally occur after an order leaves our facility. If your tracking information shows no movement for several business days or your package appears to be missing, please contact us so we can help investigate.

Sawgrass Organics is not responsible for packages confirmed as delivered by the carrier. If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location and contact the carrier before reaching out to us.

Damaged Orders

If your order arrives damaged, please contact us promptly and include your order number along with clear photographs of the product and shipping package. We will review the issue and work with you toward an appropriate resolution.

Returned Packages

If a package is returned to us because of an incorrect address, an undeliverable location, or refusal of delivery, we will contact you to discuss reshipping or a refund. Original or additional shipping costs may be deducted from the refund when the return was caused by an incorrect address or refused delivery.

Questions

If you have questions about shipping or an existing order, please contact us through our Contact page and include your order number when applicable.